Refund policy

Returns and Exchanges

Happy Nyanko does not accept returns or offer exchanges on Happy Nyanko products purchased through the Platforms. However, exceptions may be made subject to the further terms and conditions set forth below.

(a)    Return Process

Products that have been purchased through the Platforms may only be returned to our Happy Nyanko e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, in accordance with these Conditions of Sale.

To return a product to our e-boutique distribution center, you must follow the steps mentioned below: 

(i) Call or Email the Client Relations Center;

(ii) Please fill out the required information on the return form enclosed with your order and sign it;

(iii) You must include in the delivery package, the completed return form along with the product, with the return authorization number, all its accessories, any free items you received as part of your order, the birth certificate and all other documents, in their original box;

(iv) Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and

(v) Please drop-off the product at the agreed logistics location.

(vi) You are liable for payment of the return shipping costs.

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Happy Nyanko e-boutique distribution center will be eligible for a refund or exchange.

You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

(b)   Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Happy Nyanko products must be returned in a new and unused state, in perfect condition, with all protective materials in place and security tags and stickers attached to them (if applicable), as well as with the original Happy Nyanko box and delivery package, including all accessories and documents. For example, faux fur ears that have been adjusted at your request must be returned with the exact same number of accessories as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(c)   Products You Cannot Return or Exchange

To the extent permitted by law, orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

(d)   Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale. Personalized products are strictly non-refundable.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Happy Nyanko e-boutique distribution center.

(e)   Exchanges

You may return a product purchased through the Sales Channels for exchange with another [Happy Nyanko] product, provided that the return complies with these Conditions of Sale, and provided the product desired for exchange is available.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Happy Nyanko e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.